Aftersales & Support

*Note: eDELIVER 7 and eDELIVER 9 Pre-MY 24 warranty on HV Battery is 125,000 miles

*Note: eDELIVER 7 and eDELIVER 9 Pre-MY 24 warranty on HV Battery is 125,000 miles

Warranty period of wearing parts:

• Warranty period of friction plate of clutch is 12 months or 12,500 miles (whichever comes the first).
• Warranty period of tyre is 30 days under normal use and quality problem shall be warranted.
• Warranty period of battery is 12 months or 12,500 miles (whichever comes the first) under normal use and the defect shall be governed by detection results of battery detector.
• Glass products shall be warranted for discoloration, optical distortion, bubble and layering due to material and manufacturing process within 30 days after vehicle purchase.
• Every class of oil (grease), brake fluid, engine coolant fluid, bulbs, lampshade, fuses, wiper blades, fuel injector, fuel filter, air filter, oil filter, paint peel, cracking etc caused by user or climatic conditions shall not be warranted.
• Brake friction linings shall not be warranted except for material failure within 3 months or 3,000 miles (whichever comes the first).

Warranty period of authentic parts: Spare parts warranty

• 'Authentic parts' refers to the replacement parts customer bought from authorized Service Provider with his/her own cost.
• Quality warranty period of authentic parts shall be 12 months or 12,500 miles from purchase date (invoice date shall prevail), (whichever comes the first).
• Start date and mileage: Start from the date and mileage recorded on the maintenance record table of authorized Service Provider.

Applicable scope of quality warranty

Vehicle faults occurred due to material, manufacture or design within quality warranty period and accessories necessarily involved (such as lubricant, brake fluid, coolant and AC coolant) during maintenance shall be warranted as well.

Scope outside quality warranty

1. Users who fail to have vehicle maintenance in accordance with first compulsory maintenance shall be deemed as an automatic waiver of vehicle maintenance right.
2. Vehicles whose manufacture date, purchase date, travels mileage cannot be recognized due to the reasons attributed to the customer.
3. Vehicles that have maintenance at non authorized Service Provider without the consent of SAIC MAXUS Automotive Co. Ltd. In principle, vehicle faults caused by the reasons that customers fail to take maintenance pursuant to each maintenance regulation shall not be indemnified by our company and relative costs shall be borne by the customers themselves.
4. Some adjustments and measurements beyond the quality warranty scope are:
   • Adjusting the door to ensure good contact, avoiding possible leakage and wind noise.
   • Wheel alignment, balancing of tyre, fuel consumption measurement and engine adjustment.
5. Vehicle damage or failure due to improper vehicle storage and maintenance from such, including but not limited to engine and fuel system damage, battery discharge and vehicle damaged by outside environment for the reasons that the vehicle maintenance is not done as Driver's Handbook regulated while the vehicle disabled for a long time.
6. Vehicle damage caused by inadequate maintenance or the use of fuel, lubricant and coolant disaccording to the requirements of Driver's Handbook. Whilst SAIC always recommends having service/maintenance work carried out in your Authorised Dealer Network – SAIC allows customers to have their vehicles serviced/maintained outside the Authorised Dealer Network without invalidating the Manufacturer’s Warranty cover. However, the customer must keep records/evidence to show that the vehicle was maintained to the manufacture's recommended guidelines found in the Owner’s Manual (service period, mileage, oil spec, parts spec etc) parts of matching quality. Failures deemed due to improper, or lack of correct Maintenance are not covered under Warranty.
7. Vehicle damage resulted from overhead falling objects (chemical substances, twigs and acid rain), stones, hailstone, lightning, earthquake, flood, storm and improper sealing.
8. Vehicle damage caused by using non-authentic parts of our company.
9. Vehicle damage due to collision, fire, stealing, vehicle and traffic accident, freezing, destruction, riots, explosion, crash of foreign objects or intentional act.
10. Vehicle damage caused by improper vehicle use or maintenance, including but not limited to operation out of control, overload and vehicle race etc.
11. Vehicle damage due to vehicle retrofitting, refitting and modification without the consent of our company (including vehicle body, chassis, power system, electrical system and other system).
12. Vehicles whose odometer disconnected or reading changed (excluding repair, adjustment or replacement of the odometer by authorized Service Provider for the purpose of quality warranty).
13. Economic losses or extra costs outside quality warranty scope, including but not limited to losses for vehicle out-of-use, inconvenience, storage, time or wage, car rental costs, accommodations, other travel costs and other incidental economic losses.
14. Feelings that generally acknowledged not resulted from material and manufacturing defects or just happened during very special operations, including but not limited to subtle noise and shake and very slight leakage near the sealing gasket or oil seal that does not affect product quality and functions.
15. Before requiring quality warranty, original state of the defective part fails to be protected or after faults occurred, damage deteriorated by handling without the consent of authorized Service Provider.
16. Defects caused by aging during normal use or environmental contamination, including but not limited to rustiness or worsening of metal parts, coating paint discolouring, colour fading and losing etc., artificial leather and other interior trim discolouring, colour fading and deforming and rubber parts aging.

What’s included in the vehicle quality warranty?

Your warranty covers:

• Faults caused by materials, manufacturing, or design issues during the warranty period.
• Essential fluids (oil, brake fluid, coolant, AC coolant) used during a covered repair.

What’s not covered under the warranty?

Some situations are outside warranty coverage, such as:

• Skipping the first required service.
• Maintenance completed at non-authorized dealers (unless approved).
• Routine adjustments (e.g., door alignment, tyre balancing).
• Damage from poor storage, missed maintenance, or wrong fuel/oil use.
• Natural disasters (hail, flood, earthquake, etc.).
• Accidents, theft, fire, or intentional damage.
• Using non-genuine parts.
• Misuse (e.g., racing, overloading).
• Unauthorized modifications.
• Odometer tampering.
• Normal wear (rust, fading, trim aging, rubber parts).
• Minor issues not affecting function (small leaks, slight noise).
• Costs beyond repair (car rental, time, travel expenses, etc.).
  

Can I service my vehicle outside the authorized dealer network?

Yes — your warranty remains valid as long as you keep records (receipts, service logs, oil/parts specs) showing that maintenance followed the manufacturer’s guidelines in the Owner’s Manual.

How do I make the most of my warranty?

• Always follow the recommended service schedule.
• Use genuine parts and approved fluids.
• Keep your service records safe.
• Contact your authorized Service Provider promptly if an issue occurs.
  

How long are wearing parts covered?

• Clutch friction plate: 12 months or 12,500 miles (whichever comes first).
• Tyres: 30 days for quality issues under normal use.
• Battery: 12 months or 12,500 miles (whichever comes first), based on test results.
• Glass parts: 30 days for discoloration, bubbles, or distortion due to manufacturing defects.
• Brake linings: Covered only for material defects within 3 months or 3,000 miles.
• Other items (like oils, filters, bulbs, fuses, wiper blades, paint/weather wear): Not covered, as these are considered normal maintenance or user-related).

What about spare (authentic) parts I buy later?

• Definition: These are parts purchased from an authorized Service Provider.
• Coverage: 12 months or 12,500 miles from the purchase date (whichever comes first).
• Start date: Based on the date and mileage recorded at the Service Provider.
  

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